These are the terms and conditions for: • https://healingjourney.ai The following terms and conditions apply to the website and services offered by Healing Journey. This includes any version of Healing Journey accessible via desktop, mobile, tablet, social media or other devices. By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refer to the Healing Journey website, "we", "us", "our", and "Healing Journey", refers to Healing Journey LTD, and “client”, and "user", refers to you, the user or client of Healing Journey. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.

This agreement sets forth the legally binding terms for your use of the website and services offered by Healing Journey. By accessing and using the website and its services, you agree to abide by the provisions of this agreement. If you do not agree to these terms, you must refrain from using the website and services. We reserve the right to modify this agreement at any time, and such modifications shall be effective upon posting on the website. By continuing to use the website and services following the posting of any modifications, you agree to be bound by the updated terms; therefore, it is important that you review this agreement periodically. Healing Journey reserves the right, in its sole discretion, to refuse to provide services to any user or client and to modify its eligibility criteria at any time. This provision shall be inapplicable in those jurisdictions where it is prohibited by law and, in such cases, the right to access the website and services will be revoked. By using the website and services, you represent and warrant that you have full power, authority and capacity to enter into this agreement and to perform all obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

By providing Healing Journey with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

To access the Healing Journey functionalities, users have the option to register and open an account on the website using one of the following three options. The first option allows users to quickly sign up using their Google account, which facilitates access and authentication through the third-party sign-in service provided by Google. Alternatively, users can opt to receive a sign-in link sent to their email address. By clicking on the link, users will be able to access the website without needing to remember a password. Finally, users also have the option to register by providing a valid email address and creating a secure password. It is the user's responsibility to maintain the confidentiality of their password and to ensure that it is not shared with third parties. Healing Journey is not responsible for unauthorised use of the user's account resulting from disclosure of their password or unauthorised access due to negligence in protecting login credentials. It is recommended that users immediately notify Healing Journey of any suspicious activity or unauthorised access to their accounts so that Healing Journey can take appropriate action. Users may cancel their accounts at any time and for any reason through the account settings or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data provided to Healing Journey. Healing Journey reserves the right to terminate your account or your access immediately, with or without notice, and without liability to you, if Healing Journey believes that you have violated any provision of these terms and conditions.

Healing Journey is a platform designed to offer psychological support to its users through interaction with Artificial Intelligence (AI) powered therapists. Through the platform, users can initiate real-time chat sessions with these AI systems, which are programmed to provide guidance, emotional support and mental wellness strategies. It is important to note that the services provided by the AI therapists at Healing Journey are not a substitute for professional psychological therapy or medical care, and should be used as a complementary tool for emotional wellbeing. Healing Journey strives to provide a safe and confidential environment for communication, and users may use the services at any time. However, interaction with AI therapists is limited to assistance based on the programming of AI systems and does not involve a professional or personalised assessment of the user's mental health. Users should note that although the system is regularly updated to improve its effectiveness, the platform does not guarantee specific outcomes in terms of emotional well-being or mental health.

Healing Journey provides an AI-based service designed to offer psychological support through chat sessions with virtual therapists. However, it is important to note that Healing Journey is not a provider of professional medical care or psychological therapy, and the services offered through the platform should not be construed as medical, psychological or psychiatric advice, diagnosis or treatment. The platform is intended solely as a complementary support tool and cannot replace the advice of a qualified mental health professional. Accordingly, Healing Journey disclaims all liability for any direct, indirect, incidental, special or consequential damages that may arise from the use of the platform, including, but not limited to, any damages related to the user's mental, emotional or physical health. Users should consult with a qualified professional if they require personalised treatment or counselling. Healing Journey does not guarantee the accuracy, completeness or appropriateness of the answers provided by AI therapists and is not responsible for any misinterpretation, misuse or unmet expectations in connection with interaction with the platform. Furthermore, Healing Journey assumes no responsibility for the uninterrupted availability of its services, possible technical failures, loss of data or any other type of interruption that may occur. Use of the platform is at the user's own risk, and it is recommended that any important decisions regarding mental health be made in consultation with trained professionals. Any limitation of liability stated herein shall apply to the fullest extent permitted by applicable law. If any provision of this clause is held invalid or unenforceable in any jurisdiction, that provision shall be enforced to the maximum extent possible, without affecting the validity or enforceability of the remaining provisions.

All content on Healing Journey website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Healing Journey or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Healing Journey are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Healing Journey prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Healing Journey or any part of the material for any purpose other than its intended purposes is strictly prohibited.

Healing Journey will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Healing Journey respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information: • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included. • A statement that specifically identifies the location of the infringing material, in sufficient detail so that Healing Journey can find it on the website. • Your name, address, telephone number and email address. • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law. • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf. • An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

The following activities are prohibited: • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission. • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services. • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure. • Deep-link to any portion of the services for any purpose without our express written permission. • "Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation. • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Healing Journey in connection with the services. • Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

Due to the nature of the Internet, Healing Journey provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control. Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Healing Journey for any loss or damage caused as a result. Healing Journey shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Healing Journey excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Healing Journey and Healing Journey shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: • Any incorrect or inaccurate information on the website. • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website. • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Healing Journey. • All representations, warranties, conditions and other terms which but for this notice would have effect.

Healing Journey will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes.

You agree to defend and indemnify Healing Journey from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: • Your breach of this agreement or the documents referenced herein. • Your violation of any law or the rights of a third party. • Your use of the website and services.

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

This agreement together with the privacy policy and any other legal notices published by Healing Journey, shall constitute the entire agreement between you and Healing Journey concerning and governs your use of the website and the services.

Healing Journey shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and Healing Journey. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains. In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules. In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied. Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements. In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future. We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

If you have questions or concerns about these terms, please contact us using the contact information below: [email protected]